(1) Real time early warning monitoring: in the field of call center, the agent administrator or quality inspector needs to monitor and inspect the agent call process. The early warning monitoring module of the real-time voice analysis system can provide the function of real-time quality inspection in the event. Through real-time transcription and model hit analysis, the manager can help monitor the call of multiple agents at the same time.

Function highlights: the project is initiated by real-time quality inspection projects, without the need for real-time pop-up screen related functions, and only the related functions of early warning are sold.

(2) Real time agent assistance: in the field of call center, the agent needs to operate multiple systems and consult multiple documents in the process of communicating with customers to provide services to customers. The agent assistance module of real-time voice analysis system can provide real-time transcription, process matching, customer portrait, information extraction, knowledge assistance and other auxiliary functions to help the agent provide services to customers with high efficiency and quality.