Visual Analysis System

Visualized real-time large screen based on voice big data, real-time public opinion warning

Visual Analysis System

According to the massive voice data, combined with the quantitative indicators to be monitored, give full play to the role of data, use charts to define quantifiable data, describe data trends, find the root cause of problems, and use data to drive management decision-making.

Introduce

Highlights

行业痛点

Analysis Report
Analysis Report
Convenient access to data and interactive data analysis
Large screen display
Large screen display
Visual real-time large screen based on voice big data
Smart insights
Smart insights
Agent service quality, real-time public opinion warning
Safety control
Safety control
Avoid displaying and directly browsing metadata to ensure enterprise data security

Applications

行业痛点

Data analysis and problem discovery
Data analysis and problem discovery

• whether the employee's execution process complies with the standard

• judge the execution efficiency of the business line

• customer complaint keyword clustering capture

• trend analysis of sales script efficiency


Change strategy and solve problems
Change strategy and solve problems

• strengthen the speech strategy

• strengthen service specification

• increase scoring dimension to improve employees' business level

• targeted improvement of customer turnover rate


Execution strategy, feedback questions
Execution strategy, feedback questions

• effective operation and regular maintenance

• regularly evaluate the implementation level

• strengthen strategy implementation

• improve business processes


Related

Voice Analysis System
Voice Analysis System

Realize second-level analysis, with the highest recognition rate in insurance, banking and other fields

Real-time Agent Assistant
Real-time Agent Assistant

Speaking tips and warnings, restraining non-compliant behaviors of agents

Voice Quality Inspection System
Voice Quality Inspection System

Daily processing capacity 1000 hours+, 100% full quality inspection

Intelligent Voice Robot
Intelligent Voice Robot

Support two scenarios of outbound and inbound calls, human-machine collaboration

Visual Analysis System
Visual Analysis System

Visualized real-time large screen based on voice big data, real-time public opinion warning

Car Voice Assistant
Car Voice Assistant

Provide end users with an integrated “cloud + terminal + core” automotive intelligent interactive service

Smart Training
Smart Training

Support multi-channel teaching such as APP and mini programs, and teach speech in a scene interactive way

AI Capability Platform
AI Capability Platform

Deep integration of AI based on the two core capabilities of speech recognition and speech synthesis