Voice Quality Inspection System - Pachira information technology (Beijing) Co., Ltd.

Voice Quality Inspection System

Daily processing capacity 1000 hours+, 100% full quality inspection

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Voice Quality Inspection System

Puqiang voice quality inspection system and voice analysis system jointly build an integrated solution in quality inspection scenarios. By establishing a quality inspection model and setting quality inspection rules, a full coverage quality inspection of the call center recording is achieved. The listening-and-seeing quality inspection interface helps quality inspectors greatly improve quality inspection efficiency, achieve 100% full coverage quality inspection, and improve quality inspection efficiency by 60%.

Highlights

行业痛点

Full quality inspection

100% full quality inspection of recording is realized, and the quality inspection efficiency is more than 60% higher than that of manual inspection

Quality inspection analysis

Quality inspection analysis includes: detailed report, work order statistics, seat statistics and man-machine difference rate

Quality inspection score

Realize automatic scoring according to scoring template and scoring process

Manual re evaluation

Combination of manual scoring and machine scoring, online processing of appeal and Reconsideration

Process comparison

行业痛点

Advantage

行业痛点

Leading technology

Self developed underlying engine capability, leading the industry in data processing efficiency

unified management

• manual + machine synchronous quality inspection

• phone + chat

• unified quality inspection workbench

Experienced

• 100 + project success stories

• 30000 + reusable models

• strong delivery implementation team

automatic analysis

• report visualization analysis

• automated analysis reports

Ecological linkage

• AI assisted manual modeling

• excellent speech extraction training

Voice Analysis System

Realize second-level analysis, with the highest recognition rate in insurance, banking and other fields

Real-time Agent Assistant

Speaking tips and warnings, restraining non-compliant behaviors of agents

Voice Quality Inspection System

Daily processing capacity 1000 hours+, 100% full quality inspection

Intelligent Voice Robot

Support two scenarios of outbound and inbound calls, human-machine collaboration

Visual Analysis System

Visualized real-time large screen based on voice big data, real-time public opinion warning

Car Voice Assistant

Provide end users with an integrated “cloud + terminal + core” automotive intelligent interactive service

Smart Training

Support multi-channel teaching such as APP and mini programs, and teach speech in a scene interactive way

AI Capability Platform

Deep integration of AI based on the two core capabilities of speech recognition and speech synthesis