Smart Customer Service - Pachira information technology (Beijing) Co., Ltd.

Smart Customer Service

Excavate the voices of customers through voice analysis, expand the depth and breadth of the customer service field, reduce service costs, and improve service satisfaction

Location：HomeSolutionsScenario SolutionSmart Customer Service

Industry Pain Points

行业痛点

High acquiring customers cost

High customer service labor costs and training costs, lack of operational capacity

Difficult management of staff

Customer service mobility, uneven ability, unable to effectively monitor and manage

Low conversion rate

Traditional mode processing efficiency is low, no analysis and integration, customer information is easy to miss

Low risk control ability

Unable to real-time quality monitoring customer service word, whether compliance process

Solution Products

行业痛点

Intelligent offline voice analysis
Intelligent Knowledge Base
Smart robot
Online service

Solution Description

Realize semantic understanding, extract frequent questions and answers from customers, and sort out common questions from customers.

Application scenarios

Previous voice recording to text analysis, business type analysis, product content analysis, clustering customer problems analysis, etc

Solution Description

Knowledge channel application, knowledge base construction, knowledge display, knowledge retrieval, knowledge management, data report, system management, classification management, a variety of search modes, etc

Application scenarios

Standard questions, similar questions, related questions, rich text answers, multiple rounds of questions, etc

Solution Description

Using intelligent human-computer interaction technology, let the machine replace the manual to complete the process standard, unified voice in and out of the work, release manpower to deal with difficult work, high output value, improve the work efficiency of personnel, save enterprise costs. Support round dialogue, contextual semantic understanding, support multi-tenant mode: support the creation of multi-tenant robots in a single application deployment, multi-tenant robots support knowledge isolation.

Application scenarios

Old customer return visit, new customer business response, satisfaction survey, work order return visit, etc

Solution Description

The product can be connected to various business systems, with work order function, quality inspection function, custom status, common basic functions, labor satisfaction survey and statistics.

Application scenarios

Pre-sale scenario and after-sale scenario

Advantage

行业痛点

Core technology advantages

Self-developed underlying AI technologies such as ASR, NLP and TTS, enable intelligent upgrade of enterprise call centers.

All-day second response

Automatic intelligent matching robot reply, 7x24h online, achieve intelligent customer service hosting mode without artificial, always ready to respond to all kinds of consultation.

Industry intelligent customization

Combined with business depth, enterprise participation and industry attributes, customize task-based and knowledge map robots for customers.

Customer seamless connection

Covering all kinds of channels to contact with customers, with PC and mobile terminal access ability, all-round connection to respond to customer needs.

Intelligent management

Independently train and learn new knowledge, connect with AI call center system and data model, and provide functions of knowledge linkage, sharing and intelligent application.

Whole process data guidance

Based on Pachira AI capability platform, grade sales leads, identify high-value customers, track data throughout the process and assist business decisions.

Customer Case

行业痛点