AI+Broker - Pachira information technology (Beijing) Co., Ltd.

AI+Broker

Tailor-made low-cost, high-performance, safe and reliable AI services for brokerage corporate customers to help customers upgrade smartly.

Location：HomeSolutionsSmart Financial SolutionsAI+Broker

Industry Pain Points

行业痛点

The financial industry is strictly regulated

Misdirection and regulatory risk control problems are prominent; The proportion of insurance fraud is high and the means are diverse. The problem of customer identification under proxy Surrender scam

Big data risk control is difficult

It is difficult to control user data, and the risk of fraud on financial platforms increases sharply, which brings severe challenges to the offensive and defensive confrontation between Internet and financial platforms

Low warning capability

Real-time warning can not real-time quality monitoring customer service technology, whether compliance process

Inefficient business handling

Online and offline services cannot be integrated and connected, resulting in low work efficiency and low user satisfaction

Solution Products

行业痛点

Quality inspection analysis
Smart Customer Service
Smart robot
Smart training

Solution Description

The intelligent quality inspection and analysis system performs quality inspection and data analysis on massive call recordings to find contradictions in customer complaints and shortcomings in external services, dig out customer concerns and marketing hotspots, and provide data support for enterprises to improve service quality

Application scenarios

The incoming and outgoing calls are fully converted, and violations are detected through the quality inspection model to ensure service quality. At the same time, the use of the system's own analysis tools, customer service analysis, customer complaints detailed analysis, to improve the quality of service to provide decision-making basis. Applying to telemarketing, manual customer service, and voice call return.

Solution Description

According to the daily business process and communication, combined with the natural language processing technology (NLP) for customer intention to match the communication and business process real-time screen, the agent only need to pay attention to the system screen to display the communication content, at the same time for the pop-up process of business guidance, can correctly complete business services.

Application scenarios

Multi-channel customer service, text customer service, intelligent seat assistant

Solution Description

Intelligent robot, the use of intelligent human-computer interaction technology, let the machine to replace the manual to complete the process standard, unified voice in and out of the work, the release of human processing difficult, high output value of work, improve the work efficiency of personnel, save enterprise costs.

Application scenarios

Old customers return visit, new customers business response, satisfaction survey, work order return visit

Solution Description

By recording specific analysis to the problem, in a timely manner quickly understand position service, develop improvement measures, using the training model of directional service short board, the synthesis, identification, NLP AI techniques such as simulation real users and business personnel real-time dialogue, reducing business consulting, to handle such scenarios, and evaluation is given as a result, help business personnel quickly master the business knowledge.

Application scenarios

Train new customer service staff and upgrade their skills

Advantage

行业痛点

Core technology advantages

The independent research and development of ASR, NLP, TTS and other underlying AI technologies, reliable technical support, to achieve digital and intelligent financial industry.

Deepen efforts in the financial and insurance fields

With more than 100,000 model data in the financial field, the recognition rate is more accurate, and the product depth of insurance business lines.

Stable and reliable service support

Pre-sale, in-sale and after-sale technical support for all channels in the call center, easily responding to hundreds of millions of users.

Support local deployment

Support local deployment, make data more secure and reliable, create value, and build quality products and services.

Whole industry chain cooperation

Master AI core technology, has carried out strategic cooperation with many industry service providers, can provide comprehensive intelligent upgrade and customization needs.

Rich access methods

Support WebAPI, Android, iOS, Linux, Java SDK and other access modes, as well as home-made system access, for customers to quickly access voice services to meet different requirements.

Customer Case

行业痛点