Voice Quality Inspection System

Daily processing capacity 1000 hours+, 100% full quality inspection

Voice Quality Inspection System

Puqiang voice quality inspection system and voice analysis system jointly build an integrated solution in quality inspection scenarios. By establishing a quality inspection model and setting quality inspection rules, a full coverage quality inspection of the call center recording is achieved. The listening-and-seeing quality inspection interface helps quality inspectors greatly improve quality inspection efficiency, achieve 100% full coverage quality inspection, and improve quality inspection efficiency by 60%.

产品介绍

Highlights

行业痛点

Full quality inspection
Full quality inspection

100% full quality inspection of recording is realized, and the quality inspection efficiency is more than 60% higher than that of manual inspection

Quality inspection analysis
Quality inspection analysis

Quality inspection analysis includes: detailed report, work order statistics, seat statistics and man-machine difference rate

Quality inspection score
Quality inspection score

Realize automatic scoring according to scoring template and scoring process

Manual re evaluation
Manual re evaluation

Combination of manual scoring and machine scoring, online processing of appeal and Reconsideration

Process comparison

行业痛点

Process comparison

Advantage

行业痛点

Leading technology
Leading technology

Self developed underlying engine capability, leading the industry in data processing efficiency

unified management
unified management

• manual + machine synchronous quality inspection

• phone + chat

• unified quality inspection workbench


Experienced
Experienced

• 100 + project success stories

• 30000 + reusable models

• strong delivery implementation team


automatic analysis
automatic analysis

• report visualization analysis

• automated analysis reports


Ecological linkage
Ecological linkage

• AI assisted manual modeling

• excellent speech extraction training


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