Customer Case - Pachira information technology (Beijing) Co., Ltd.

Smart Collection

Help customers complete repayment reminders, overdue collections, information search and human-machine collaborative collections in collection scenarios.

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Industry Pain Points

行业痛点

Urging payment workload increased

The loan/credit card delinquency rate is rising, and it is difficult to complete collection through traditional collection models when there is no or little increase in collection staff.

High third party agency collection risk

By entrusting BPO or collection company to be responsible for collection, its risk is high and collection efficiency is low

High labor cos

A lot of repetitive work brings negative emotions to the marketing staff, with low work enthusiasm, high staff turnover rate and imperceptible increase in training costs

Data loss

The effective process of collection is not recorded, which brings inconvenience to follow-up statistics

Solution Products

行业痛点

Intelligent collection robot
Intelligent collection of big data decisions

Solution Description

Support more than 20 business scenarios, can be integrated into the existing workflow, to achieve a platform management. It can not only provide one-time communication service to customers in various scenarios, but also continuously track and make repeated calls and cross-cycle communication to customers, which maximizes labor cost saving and gives full play to the maximum value of intelligent voice technology to reduce cost and increase efficiency.

Application scenarios

Credit card center, all kinds of external call collection scenarios

Solution Description

Based on data driving, Pachira can identify keywords and classify customer intentions, formulate urging payment strategy combination, and make continuous optimization and adjustment according to monitoring and evaluation of urging payment results. With complex label judgment, self-editing can be realized. The result label can be defined accurately and flexibly according to the needs of different projects and different business scenarios. The intention is clear and the repayment is agreed. Repayment intention is not clear and no intention of repayment. Possible handling, triggering a business answer.

Application scenarios

The deployment of all kinds of collection strategy

Advantage

行业痛点

High quality urging payment word

Based on years of banking service experience, Pachira can quickly sort out urging payment scenarios and set up corresponding high-quality urging payment word to increase the success rate.

Real voice is rich in emotion

Human voice recording mode is adopted to reduce the rigid and emotionless dialogue of traditional robots. Colloquial language and warm-up language will be added to ensure the quality of dialogue and make it more acceptable to customers.

Speech to Text conversion

Users can directly send the information they want to consult through voice. The ASR enables the system to accurately identify and understand user conversations and answer users' questions.

Accurate analysis of customer intentions

Through batch outbound call, the conversation time with customers and the trigger of key words of customers during the conversation, the strong or weak of customers' intentions can be screened out, help collectors to quickly grasp the intentions of customers when they do the second collection, greatly improve the success rate of collectors.

Support conversation interruption

Based on Pachira full-duplex voice interaction technology, robot supports customers to interrupt the conversation at any time in the process of speaking. When customers have questions or want to ask information, the robot can respond quickly and give feedback.

Support multiple rounds dialogue

Based on the strong knowledge base accumulated by Pachira, it can provide multiple rounds of undifferentiated dialogue in the process of interaction with users, accurately obtain questions, and make robot answer more accurate.

Customer Case

行业痛点