Industry Pain Points - Pachira information technology (Beijing) Co., Ltd.

AI+Smart Hotel

Realize the intelligent upgrade of hotel front desk business, from online booking, self check-in, voice control, robot service, self check-out, virtual front desk and other applications

Location：HomeSolutionsIndustry SolutionsAI+Smart HotelIndustry Pain Points

Solution Products

行业痛点

The front desk service is inefficient

The reception desk of traditional hotels needs to receive a large number of calls every day, and there are problems such as delayed answering, impatient handling and poor quality of answers.

Low utilization of data value

The guest service process and enterprise development management process of the hotel industry produce a lot of data. But these data are often not organically integrated, scattered storage.

High hotel intelligent demand

The demand for intelligent check-in is increasing, and the equipment in the guest room is inclined to better human-computer interaction.

Low hotel operation efficiency

The ward round process is slow, the floor staff planning is insufficient, and the user portraits cannot be accurately analyzed to meet the needs of users.

Solution Products

行业痛点

Smart Customer Service
Service robot
Smart door lock
Intelligent guest control

Solution Description

Based on artificial intelligence technology and the depth of the hotel business, realize the hotel front desk business intelligence, building intelligent virtual receptionist, the hotel phone to AI robots processing service: consulting, hotel reservation, renew automatically to the shop to confirm, back room reminds, customer service, satisfaction survey, etc., the whole human liberation.

Application scenarios

Hotel virtual reception desk, hotel customer satisfaction survey, self-service room reservation, intelligent IVR, intelligent assistance, voice robot

Solution Description

With the help of AI technology, the service robot can ride the elevator by itself, avoid obstacles, recharge automatically, make phone calls automatically and create maps intelligently.

Application scenarios

Front Office: concierge, GRO, Front Desk Assistant: Delivery of guest needs, simple meal delivery to the room, to avoid the delivery of some family planning products, hygiene products embarrassment, increase shopping fun, create more income: with two code connection, can realize instant shopping hand

Solution Description

No need to replace the original hotel lock, it can be upgraded to support wechat mini program (fingerprint and face recognition), swiping card, mechanical key and other door opening methods without damage by chip implantation. The door opening time only takes 0.2 seconds. Low implementation cost, can trigger all kinds of room scenarios.

Application scenarios

Various guest rooms

Solution Description

Through the AI-enabled mobile phone, it can realize the process check-in, wechat opening and intelligent hotel check-in without downloading APP; At the same time, the human-computer interaction of Internet of Things and Internet entrance is realized through voice. Through voice instead of manual operation, to achieve 'mouth not hands', to provide guests with a new accommodation experience, so that the hotel service facilities into more cutting-edge technology.

Application scenarios

Robot voice interaction, intelligent switch, intelligent sound, infrared remote control of air conditioning, infrared remote control of TV, intelligent curtain, real-time monitoring of security risks.

Advantage

行业痛点

Core technology Advantages

The ASR, NLP, TTS and other underlying AI technologies independently developed by Pachira provide reliable technical support.

Omni-channel intelligent service platform

Service and technology innovation, whole-channel intelligent service support, through voice monitoring and management of customer needs.

System stability

Reliable technical support, stable and reliable system

User profile Analysis

Analysis of user needs, efficient resource management, more intelligent and thoughtful hotel service.

Rich access methods

Supports WebAPI, Android, iOS, Linux, and Java SDK access modes to quickly access voice services to meet different requirements.

Whole industry chain cooperation

Master AI core technology, has carried out strategic cooperation with many industry service providers, can provide comprehensive intelligent upgrade and customization needs.

Customer Case

行业痛点