Customer Case - Pachira information technology (Beijing) Co., Ltd.

AI+Smart Grid

Provide scientific, advanced, effective and reasonable planning for the operation of the customer service center, improve the overall operation level of the customer service center, and create a corporate image of a high-quality customer service window.

Location：HomeSolutionsIndustry SolutionsAI+Smart GridCustomer Case

Industry Pain Points

行业痛点

Tedious work distribution

Division of work with call outsource

The management mechanism is inefficient

The failure to establish and improve the management mechanism of the outsourcer, the lack of scientific management system and standardized management system is not conducive to the improvement of service quality

Traditional systems are inefficient

The increasing traffic volume lacks intelligent system support, especially in intelligent knowledge base, intelligent voice inspection, and intelligent analysis. Therefore, further planning and construction are required

The management system is not standardized

Lack of effective index management system

Solution Products

行业痛点

Single sign-on products
Quality inspection analysis
Smart Customer Service
Smart robot

Solution Description

Through single sign-on technology, it can realize quick and convenient login of one account and multiple systems, ensure unified management and unified login of customers' multi-stage instrumental products, and improve the human-computer interaction experience of software.

Application scenarios

In multi-system deployment, single sign-on (SSO) is used.

Solution Description

The intelligent quality inspection and analysis system conducts quality inspection and data analysis on massive call recordings, finds contradictions in customer complaints and shortcomings in external services, mines hot spots of customer concern and marketing, and provides data support for state Grid customers to improve service quality

Application scenarios

Solution Description

According to the daily business process and communication, combined with the natural language processing technology (NLP) for customer intention to match the communication and business process real-time screen, the agent only need to pay attention to the system screen to display the communication content, at the same time for the pop-up process of business guidance, can correctly complete business services.

Application scenarios

Multi-channel customer service, text customer service, intelligent seat assistant

Solution Description

Intelligent robot, the use of intelligent human-computer interaction technology, let the machine to replace the manual to complete the process standard, unified voice in and out of the work, the release of human processing difficult, high output value of work, improve the work efficiency of personnel, save enterprise costs.

Application scenarios

Old customers return visit, new customers business response, satisfaction survey, work order return visit

Advantage

行业痛点

Core technology Advantages

The ASR, NLP, TTS and other underlying AI technologies independently developed by Pachira provide reliable technical support

Omni-channel intelligent service platform

Service and technology innovation, whole-channel intelligent service support, through voice monitoring and management of customer needs.

System stability

Reliable technical support, stable and reliable system

User profile Analysis

Analysis of user needs, efficient resource management, more intelligent and thoughtful service.

Rich access methods

Supports WebAPI, Android, iOS, Linux, and Java SDK access modes to quickly access voice services to meet different requirements.

Whole industry chain cooperation

Master AI core technology, has carried out strategic cooperation with many industry service providers, can provide comprehensive intelligent upgrade and customization needs.

Customer Case

行业痛点