Industry Pain Points - Pachira information technology (Beijing) Co., Ltd.

AI+Wisdom Education

Focus on providing overall solutions for customers in the education industry from customer service, marketing, risk control to intelligent operation.

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Industry Pain Points

行业痛点

High turnover of personnel

Due to pressure, salary, growth space and other reasons, the staff of the customer service center has poor stability and great mobility.

High training costs

High demand for intelligence: lecturer cost, venue cost, travel cost, student time cost, word of mouth cost and investment in intelligent teaching.

Service standards are not uniform

Customer service itself has a strong subjective consciousness, because of the single boring work mood fluctuations, service standard differentiation, processing methods are not unified

High labor cost

With the increase of business volume, it is necessary to invest a lot of manpower and material resources to meet the quality inspection requirements, and the cost is not sustainable.

Solution Products

行业痛点

Intelligent speech assistant
Intelligent real-time quality inspection
Agent behavior risk warning
Smart order creation

Solution Description

Intelligent detection of the current words stage and topic, and intelligent hints should be mentioned next topic, to help sales personnel focus on the sales process, leading topic, and real-time record of the words process, remind telemarketers did not talk about the key topic.

Application scenarios

1. Periodical, stage-type and progressive training can be carried out for artificial agents. 2. Extract excellent words according to common business information. 3. According to the professional level of the agent and combined with the training mechanism of generating historical call data, systematic evaluation is made on the agent from three aspects of professional ability, pressure resistance and service consciousness.

Solution Description

Real-time monitoring of sensitive words, speed, service attitude and other quality items. In case of violation, the system will pop up and notify the supervisor to save the situation in time. -- Ensuring the service attitude of the hotline, greatly reducing the risk of complaints.

Application scenarios

Customize warning words, such as 'sensitive words', 'over-commitment', 'uncivilized language', etc. 2. Standardize common processes, real-time display of business processes, and standardize customer service reception service processes.

Solution Description

Real-time monitoring of business compliance, timely warning of service norms such as agent mood speed and polite language, warning of customer mood changes, and supervision of topic lists, content summaries, and historical information backtracking.

Application scenarios

Large screen display: Real-time flying screen warning, real-time viewing of seat behavior. Report visualization: You can clearly view the agent passing status and display the violations of each agent in a chart. Online and offline integration: timely tracking, customer complaints, reduce customer complaints.

Solution Description

After the call, the system labels the call according to the result of real-time translation, and automatically creates a summary after the call, instead of manual work. In addition, the system can extract key information instead of manual input, greatly improving agent working efficiency.

Application scenarios

1. Information extraction ability is directly embedded in customer business system;2. Direct map display through address information;3. Accurate and real-time location query according to customer information;

Advantage

行业痛点

Core technology Advantages

The self-developed ASR, NLP, TTS and other underlying AI technologies realize model localization and data cloud-based hybrid cloud solution, enabling real-time classroom intelligence and seamless human-machine cooperation

Smart marketing

Use the AI platform of Pachira to analyze user portraits, carry out targeted marketing and intelligent return visit according to user needs, and improve the quality of enrollment and customer satisfaction.

Simulated human customer service

Independently complete pre-sales consultation, set of electricity retention, after-sales service solutions, create work orders and other work, save manpower.

Navigational skills

Real-time prompt manual seat best matching, human-machine cooperation, intelligent switching, service efficiency upgrade.

Intelligent management

Independently train and learn new knowledge, connect with AI call center system and intelligent customer service data model, and provide knowledge linkage, sharing and intelligent knowledge application