Industry Pain Points - Pachira information technology (Beijing) Co., Ltd.

Smart Marketing

Precise positioning of customer needs, optimizing telemarketing skills, promoting successful agent marketing experience, segmenting customer groups, formulating targeted marketing strategies, and improving success rate.

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Industry Pain Points

行业痛点

Low data utilization

Acquisition of high-quality data is small, the conversion rate is low, artificial cycle data monitoring is difficult, it is difficult to 'turn waste into treasure'.

Poor data conversion capability

It is difficult for human to sort out the marketing closed-loop system of multi-model, multi-strategy and product recommendation, which has a long cycle and lacks the data support needed for multi-channel integration and delicacy management.

High turnover of personnel

The turnover of front-line personnel is high and the work efficiency is low.

High labor cost

The cost of training new staff is high, and the cost increases year by year, and the upgrading pressure of enterprises is great.

Solution Products

行业痛点

Real-time voice analysis assistant
Data analysis
Data mining

Solution Description

Through real-time voice transfer screen, complete the extraction of information, standardize the process, and help customer service staff with precise marketing. Mark customers with business intention in incoming call data; For high-risk recording (dial complaints, taboo language induction, no transaction reminder, etc.) for early warning; Stage division is carried out according to the conversational process.

Application scenarios

Bill analysis, consumption installment, cash analysis, electrical sales of various products

Solution Description

Through the analysis of existing data, the performance of customer service and customers is analyzed, customer service and customer portraits are made, excellent customer service (customer service with high success rate in specific scenarios) are selected for experience sharing, and high intention customers are selected for active marketing to improve production capacity.

Application scenarios

Known business capacity increase

Solution Description

Based on the AI text semantic model, the text information is extracted through the neural network model, and the customer tags are mined. The positive correlation between the number of tag hits and the turnover rate is analyzed through tag combination and turnover rate. Finally, the analysis suggestion report is output.

Application scenarios

Capacity improvement of unknown business

Advantage

行业痛点

Core technology advantages

The self-developed ASR, NLP, TTS and other underlying AI technologies enable intelligent upgrading of enterprises.

Multi-dimensional marketing analysis

Integrate omni-channel customer data, analyze customer panorama portrait, carry out targeted marketing according to user needs, and timely insight into customer situation.