Customer Case - Pachira information technology (Beijing) Co., Ltd.

AI+Smart Government

Create an integrated smart community, enjoy a smart, comfortable, safe, and convenient all-round living experience, facilitate community operation and management, improve residents' happiness index, and solve problems such as shortage of manpower and rising costs

Location：HomeSolutionsIndustry SolutionsAI+Smart GovernmentCustomer Case

Industry Pain Points

行业痛点

Low management efficiency

Property company information transmission efficiency is not high, service demand feedback is not timely

Regulation is difficult

Property staff supervision is difficult, community population management, community security control, community management efficiency needs to be improved

Low warning mechanism

Security linkage is low, early warning mechanism is backward, the corresponding speed is slow

Traditional community service

Community linked home, improve the intelligence of community equipment and services, create high-quality life for owners

Solution Products

行业痛点

Smart Customer Service
Intelligent knowledge management
Intelligent multi-level linkage

Solution Description

Intelligent applications are adopted to fully monitor the service quality and efficiency of representatives, find and improve problems in time, improve the overall operation quality, integrate the government affairs hotline, and achieve 'no. 1 external'; Online and offline appeals are accepted through all channels, the channels for public appeals are unblocked, and real-time feedback is monitored.

Application scenarios

Intelligent IVR navigation, intelligent quality inspection, and real-time customer service assistant

Solution Description

Provide unified and standard knowledge process for multi-channel users, and do intelligent knowledge management; Citizens' demands can be handled by relevant municipal departments of intelligent work order transfer, and play a closed-loop role of supervision and assessment; The use of intelligent robots, can effectively divert peak traffic and timely notification, improve the efficiency of citizens to handle business

Application scenarios

Intelligent knowledge management, intelligent work order, intelligent robot

Solution Description

Multi-level dispatch of work order business; Appeal processing through the whole process; Covering provincial, city and county multi-level platform docking data push; Two-way performance appraisal improves performance.

Application scenarios

Smart government big data intelligent analysis: service supervision analysis, government hotline operation analysis

Solution Products

行业痛点

Core technology Advantages

The ASR, NLP, TTS and other underlying AI technologies independently developed by Pachira provide reliable technical support.

Omni-channel intelligent service platform

Service and technology innovation, whole-channel intelligent service support, through voice monitoring and management of customer needs.

Comprehensive security linkage

Grafting intelligent equipment, safer and more reliable, cost reduction and efficiency

Property Linkage home

Service more intimate, resources university management, community more intelligent

Rich access methods

The espace U1960 supports WebAPI, Android, iOS, Linux, and Java SDK access modes to quickly access voice services to meet different requirements.

Whole industry chain cooperation

Master AI core technology, has carried out strategic cooperation with many industry service providers, can provide comprehensive intelligent upgrade and customization needs.

Advantage

行业痛点