Industry Pain Points - Pachira information technology (Beijing) Co., Ltd.

AI+Smart Health

Provide comprehensive solutions from customer service, marketing, risk control to intelligent operation for big health customers, and build an efficient customer service voice quality inspection and analysis system

Location：HomeSolutionsIndustry SolutionsAI+Smart HealthIndustry Pain Points

Industry Pain Points

行业痛点

Unable to make accurate reservation

It is difficult for patients to make accurate online appointment when seeking medical treatment, and their symptoms and appointment departments do not match, resulting in low efficiency

Poor communication between doctors and patients

Doctors can not get the feedback of patients' medication status in time, and it is difficult to understand the actual medication status of patients; Patients rush about in various hospital departments, and poor communication between doctors, nurses and patients leads to various problems, resulting in poor patient experience.

The data usage is low and the warning capability is low

The value of massive voice file data has not been effectively mined and applied; After the use of quality inspection, can not reduce the risk of seat violations, can not control in the event, real-time warning.

New drugs are difficult to deliver precisely

The emergence of new wonder drugs has made it difficult to find patients with matching symptoms quickly.

Solution Products

行业痛点

Quality inspection analysis
Smart Customer Service
Intelligent Knowledge Base

Solution Description

The intelligent quality inspection and analysis system performs quality inspection and data analysis on massive call recordings to find contradictions in customer complaints and shortcomings in external services, dig out customer concerns and marketing hotspots, and provide data support for enterprises to improve service quality

Application scenarios

In scenarios such as telemarketing, human customer service, and voice call back, incoming and outgoing calls are fully tranwritten, and violations are detected through the quality inspection model to ensure service quality. At the same time, use the system's own analysis tools to establish analysis topics for relevant business analysis, such as customer service analysis, customer complaints details analysis, to provide decision-making basis for service quality improvement

Solution Description

Full-channel and full-process intelligent customer service for the big health customer service department, through voice recognition and natural language understanding technology, realize the function of machines instead of human services to customers, improve customer experience, reduce enterprise costs, and avoid staff loss.

Application scenarios

Intelligent IVR, multi-channel customer service, text customer service, intelligent seat assistant, intelligent voice robot

Solution Description

From the traditional way of directory tree + keyword retrieval to a variety of application forms suitable for application scenarios, it can access the knowledge platform through all media and multiple channels, and connect with intelligent applications to provide unified, standard and intelligent knowledge content for different users.

Application scenarios

Connect with various channels, such as Wechat, APP and other multi-channel customer service platform systems. Through the intelligent knowledge base platform, customers, customer service personnel, procurement and editing personnel, and internal personnel of the company can query unified and correct knowledge, so as to avoid inconsistent business processes queried by users in each channel. 2. The knowledge base can also connect with our analysis system, intelligent IVR, outbound call, and real-time quality inspection assistant to provide FAQ and process for intelligent applications.

Customer Case

行业痛点