Customer Case - Pachira information technology (Beijing) Co., Ltd.

AI+Wisdom Tourism

Focus on providing customers in the tourism industry with overall solutions from customer service, marketing, risk control to intelligent operation, and provide enterprises with efficient, reliable and safe all-round AI technology and services

Location：HomeSolutionsIndustry SolutionsAI+Wisdom TourismCustomer Case

Industry Pain Points

行业痛点

Imperfect informatization

The development of tourism informatization lags behind the overall development needs of tourism

Poor information sharing

Unable to make good use of customer data, tourism information resources scattered and poor sharing

Customer service is inefficient

The efficiency of manual customer service is low, and the knowledge reserve of tourism information is not sufficient

Information feedback not timely

Can not be real-time early warning intervention, most of the tourism information from the four aspects of timely, fast, accurate, comprehensive requirements, there is still a big gap

Solution Products

行业痛点

Smart Customer Service
Service robot
Smart entrance
Intelligent Knowledge Base
Smart security

Solution Description

Based on artificial intelligence technology and depth of the tourism business, achieve business smart update, make intelligent tourism scene, will be treated as tourism business telephone customer service robots to AI: business consultation to the attractions, attractions, automatic reservation confirmed, travel schedule to remind, customer service, satisfaction survey, etc., the whole human liberation.

Application scenarios

Tourism virtual customer service, customer satisfaction survey, self-service booking, intelligent IVR, intelligent assistance, voice robot

Solution Description

With the help of AI technology, the service robot can receive guests by itself, avoid obstacles, recharge automatically, make phone calls automatically and create maps intelligently.

Application scenarios

Reception of offline tourism outlets: concierge, front desk assistant, route navigation rest of scenic spots: route navigation, voice communication, problem feedback, emergency rescue, increase the fun of shopping, create more income: with two code connection, instant shopping can be achieved.

Solution Description

Through the AI capability platform, the ticket checking business of offline scenic spots can be upgraded, and the integration of Wechat mini program (fingerprint and face recognition) and annual ticket brushing can be realized. The door opening time only takes 0.2 seconds. The implementation cost is low, and the epidemic prevention health code and travel code can be linked.

Application scenarios

Entrances and exits of various scenic spots

Solution Description

Through knowledge channel application, knowledge base construction, knowledge display, knowledge retrieval, knowledge management, data reports, system management, examination management, training management, etc., to achieve integration and docking with intelligent call platform, seat system, voice semantic platform and other tourism systems. Cooperate with other capabilities to complete seat assistance, intelligent quality inspection, real-time monitoring and early warning, and background management.

Application scenarios

Knowledge base as an important support platform, customer service can be used to support the call platform, marketing platform, client portrait, intelligent robot, and offline counter staff knowledge support, ensure that personnel, products, strategic decisions are knowledge into surface, transverse and longitudinal into line, the formation of industry knowledge map, construction of scenic spots all level platform for the intelligent knowledge base, To provide knowledge base enabling for tourism business departments with knowledge base requirements.

Solution Description

By AI capability platform, don't need to download the APP precision view, query, tourism weather address, scenic spot intelligence, at the same time by voice for the entry of the Internet, the Internet interface voice navigation and human-computer interaction, through AI fu can offline scenic area security cameras, implement cross-border tracking and precise positioning.

Application scenarios

Real-time monitoring of online APP, offline scenic spots and security risks.

Advantage

行业痛点

Core technology Advantages

The self-developed ASR, NLP, TTS and other underlying AI technologies have core advantages in the digitalization and intelligent upgrading of different industries.

Smart marketing

Promote better integration of enterprise operation with regional economy, improve service quality and enterprise competitiveness, and create value

Humanized service

Tourist-centered, one-stop intelligent travel experience, orderly integration of data, to provide convenient one-stop service for tourists

Intelligent management

Effectively improve the level of comprehensive government supervision, enhance the government's capacity for service innovation, establish and improve a comprehensive system of industrial management and service, and standardize industrial development and promote industrial upgrading

User profile Analysis

Using voice data, intelligent analysis of tourist portraits, improve tourist travel experience

Real-time warning

Real-time early warning intervention, improve seat service quality inspection, improve patient satisfaction. Medical experience upgrade: High doctor-patient communication efficiency, shorten medical treatment process, improve medical experience

Customer Case

行业痛点