Industry Pain Points - Pachira information technology (Beijing) Co., Ltd.

AI+4S shop

With the “Pachira Al Capability Platform” as the core, it provides the customers of automobile 4S stores with overall solutions from customer service, marketing, risk control to intelligent operation

Location：HomeSolutionsSmart Cockpit SolutionAI+4S shopIndustry Pain Points

Industry Pain Points

行业痛点

Resources are not effectively consolidated

Online and offline marketing service scenarios failed to be effectively transformed

High training costs

Marketers can't do targeted training

Service labels are inconsistent

There is no unified standard for customer return visit and customer service

Manual quality inspection is inefficient

Pure manual analysis is inefficient. In order to meet the quality inspection ratio, a lot of human and material resources need to be invested to meet the quality inspection demand, and the cost is high

Solution Products

行业痛点

Smart Customer Service
Intelligent quality inspection analysis
One-stop marketing assistant

Solution Description

Full-channel and full-process intelligent customer service for the customer service department of the automobile factory, through voice recognition and natural language understanding technology, realize the function of machine instead of human service to customers, improve customer experience, reduce enterprise costs, and avoid personnel loss.

Application scenarios

All kinds of intelligent IVR multi-channel customer service text customer service intelligent seat assistant, intelligent quality inspection analysis

Solution Description

The intelligent quality inspection and analysis system performs quality inspection and data analysis on massive call recordings to find contradictions in customer complaints and shortcomings in external services, dig out customer concerns and marketing hotspots, and provide data support for enterprises to improve service quality

Application scenarios

In scenarios such as telemarketing, human customer service, and voice call back, incoming and outgoing calls are fully tranwritten, and violations are detected through the quality inspection model to ensure service quality. At the same time, use the system's own analysis tools to establish analysis topics for relevant business analysis, such as customer service analysis, customer complaints details analysis, to provide decision-making basis for service quality improvement

Solution Description

Relying on Pachira full-stack voice recognition technology, it provides online and offline one-stop marketing assistant, and realizes intelligent quality inspection, real-time quality inspection, full quality inspection, intelligent portrait and targeted training through a comprehensive management platform, a set of voice analysis quality inspection system, a mobile interaction mode and multi-form intelligent sensing terminal.

Application scenarios

Offline 4S store marketing staff

Advantage

行业痛点